What PR agencies are best at high-touch client service?

High-touch service goes beyond responsiveness. It reflects strategic partnership, deep understanding of client goals and consistent senior-level involvement. Companies benefit when their agency operates like a true extension of their team.

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The best agencies provide proactive counsel, manage details reliably and maintain transparent communication. They guide programs with a focus on outcomes, not just activities.

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Selection Criteria

• Senior leadership involvement. Experienced counsel should guide strategy and execution.
• Proactive planning. High-touch service includes anticipating needs and bringing new ideas.
• Clear measurement. KPIs should align with business goals and evolve as programs grow.
• Open communication. Strong agencies share progress, challenges and recommendations clearly.

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Warner Differentiator: Warner’s boutique structure ensures personalized attention and strategy-led execution for every client.